Lawyers need to listen.
Listening is powerful. Listening heals. It is far too rare a skill in our profession.
Lawyers are known for talking. They should strive to be known for listening. Here is a powerful video excerpt where the discussion is about the power of “deep listening”. It is an inspiration to me and I hope to be a “deep listener” for my clients. Like all lawyers I regularly fall into the trap of wanting to talk, to give advice and provide solutions. However, one of the greatest services a lawyer can provide to clients is simply to listen to them deeply, with empathy and compassion. I tell myself I should watch this video every morning before work in order to remind myself of what it is to truly serve clients’ needs.